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Frequently Asked Questions

I cannot bind a payment method or top up​

If you encounter payment issues, please contact us, and we'll assist you as soon as possible.

How is my data handled when I use the OPEAI Platform API?​

The data you send to us is protected by our privacy policy and will not be used for model training.

When you use the OPEAI Platform API, some data may be sent to trusted third parties (such as OpenAI). We carefully review third-party privacy policies to ensure your data is handled properly.

Will I be charged if an API call fails?​

No. Only successful API calls will deduct from your balance.

Can I get a refund if I'm not satisfied with the service?​

We're sorry, but the OPEAI Platform API does not support refunds. Our responses are generated by large language models or other AI technologies, and results may not always meet expectations. We recommend topping up a small amount for testing before use.

How to handle generated pornographic, violent, or harmful content?​

The OPEAI Platform API does not support generating any pornographic, violent, or other inappropriate content. We also use technical measures to prevent such content from being generated.

If you find that the API has generated such content, please contact us, and we will address it promptly.

Please note that intentionally attempting to bypass content safety mechanisms to generate inappropriate content may result in permanent account suspension.